How the Customer Centricity Triangle can transform your organisation

2024-10-23T14:03:18+00:00

As a leader of a housing association 'customer centricity' is something you'll think about, talk about, and write about daily.  Delivering a truly customer-centric experience is layered, all encompassing, and it can seem overwhelming at times.  This article will help you think about customer-centricity through the lens of the something very simple – a triangle.   We refer to this as the Customer-Centricity Triangle. The Customer Centricity Triangle  When something is so intrinsic to success we can get bogged down in the detail and lose perspective.   By simply reframing the way we look at customer centricity you can positively transform your organisation [...]

How the Customer Centricity Triangle can transform your organisation2024-10-23T14:03:18+00:00

7 Easy Ways To Dramatically Improve Manager Performance

2019-06-25T11:09:35+00:00

Management is no easy task. Yes, it’s about ensuring the smooth running of business operations, and all those daily tasks and problems that have to be dealt with. But ultimately successful management depends on mastering the ability to inspire others to deliver commitment, rather than simple compliance. A poor manager will not only damage productivity, but will also undermine your company culture, and stunt employee morale. Poor management results in teams becoming disengaged with their roles and the goals of their company in the wider world. Disengagement leads to apathy, and employees stop putting in the extra effort (or any effort [...]

7 Easy Ways To Dramatically Improve Manager Performance2019-06-25T11:09:35+00:00

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