Building a customer-centred, sustainable business

The housing sector is constantly changing – and so are the challenges. Shifts in the benefit system and funding structures mean organisations and your people must evolve if you are to continue providing the vital housing and community services that help neighbourhoods and families thrive.

Empathy has worked with housing organisations for 15 years and we understand your challenges and aspirations; whether you need support for customer service teams in dealing with difficult interactions or for managers in leading through times of uncertainty.

You may be facing increased pressure on rent collection services and frontline staff from the introduction of Universal Credit. Or you may be launching commercial services to boost your housing funding and need to develop business growth skills.

To succeed and grow through uncertain times, you need your people on your side. Nurturing the right skills, attitudes and working culture will boost efficiency, staff retention and customer service ratings and transform your organisation’s performance.


We work collaboratively with leaders, managers and staff to re-energise teams, identify future opportunities and become a more commercial, customer-focused and sustainable organisation.

We know that time and budgets are stretched and we offer a range of flexible training options, delivered where and when you need it. Everything we do is completely bespoke and developed around your exact needs. 

Using 360 degree feedback, highly interactive workshops and personality profiling, Empathy can help with change management and culture change, leadership and management, customer experience and personal development.

Get In Touch For A Free Consultation