How the Customer Centricity Triangle can transform your organisation

2024-10-23T14:03:18+00:00

As a leader of a housing association 'customer centricity' is something you'll think about, talk about, and write about daily.  Delivering a truly customer-centric experience is layered, all encompassing, and it can seem overwhelming at times.  This article will help you think about customer-centricity through the lens of the something very simple – a triangle.   We refer to this as the Customer-Centricity Triangle. The Customer Centricity Triangle  When something is so intrinsic to success we can get bogged down in the detail and lose perspective.   By simply reframing the way we look at customer centricity you can positively transform your organisation [...]

How the Customer Centricity Triangle can transform your organisation2024-10-23T14:03:18+00:00

How To Empower Your Leadership Team

2019-05-01T09:43:56+00:00

For business success now and in the future, you need a great leadership team. By this, we don’t simply mean managers. Managers are vital to keep operations flowing, but we’re talking about your leaders – those that inspire your workforce to reach higher, dream bigger and believe in your business. You may have a team in place that you believe are the right people to lead your employees. But without the correct support, that leadership team won’t fulfil the roles and expectations set for them. To reach their potential as great leaders, they need to feel empowered to go out and [...]

How To Empower Your Leadership Team2019-05-01T09:43:56+00:00

How To Transform Your Managers Into Leaders

2019-04-07T19:09:31+00:00

There’s a huge difference between management and leadership. In an ideal world, your managers will offer a balance of both – the skills to organise workloads and projects, and the inspiration that drives teams to excel. Often, employees are promoted to management level in a company because they have been successful in their role, not because they have shown particularly strong management or leadership traits. This means that when they move into management, they fail to live up to expectations. It’s not just new managers that can fall short. Managers who have been in role a long time can become [...]

How To Transform Your Managers Into Leaders2019-04-07T19:09:31+00:00

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    Are you truly happy with the culture in your business?

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    Do you feel you’re always at the very top of your game, leading the market, leading your team, and driving constant innovation and growth?

    Or do you want more?

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    Do you feel it’s time to uplevel your team, your business, and your outcomes, but you’re not quite sure where to start?

    Need more information, click below:

    The CPR Method

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