The Truth About Success: How To Improve Customer Service For Growth


Customer service is the foundation of every business. No matter what you’re doing or selling, you won’t be successful if your business is built on bad service. And that can’t be viewed in general terms, or the overall effectiveness of your customer service, or the average level of your customer satisfaction. It’s about the whole experience, every single member of your team pulling in one direction to create a cohesive whole. It’s about how you’re measuring customer experience and expectations, and not only ensuring every stage of their journey is exceptional, but that the metrics you use to gauge that success [...]