How the Customer Centricity Triangle can transform your organisation
Simon Bernstein2024-10-23T14:03:18+00:00As a leader of a housing association 'customer centricity' is something you'll think about, talk about, and write about daily. Delivering a truly customer-centric experience is layered, all encompassing, and it can seem overwhelming at times. This article will help you think about customer-centricity through the lens of the something very simple – a triangle. We refer to this as the Customer-Centricity Triangle. The Customer Centricity Triangle When something is so intrinsic to success we can get bogged down in the detail and lose perspective. By simply reframing the way we look at customer centricity you can positively transform your organisation [...]