How the Customer Centricity Triangle can transform your organisation

2024-10-23T14:03:18+00:00

As a leader of a housing association 'customer centricity' is something you'll think about, talk about, and write about daily.  Delivering a truly customer-centric experience is layered, all encompassing, and it can seem overwhelming at times.  This article will help you think about customer-centricity through the lens of the something very simple – a triangle.   We refer to this as the Customer-Centricity Triangle. The Customer Centricity Triangle  When something is so intrinsic to success we can get bogged down in the detail and lose perspective.   By simply reframing the way we look at customer centricity you can positively transform your organisation [...]

How the Customer Centricity Triangle can transform your organisation2024-10-23T14:03:18+00:00

How To Easily Use Agile Working For A Business Success

2019-06-16T13:29:05+00:00

Agile working is a buzzwords that’s become very popular in recent years, yet really all it means is finding non-traditional work methods to elevate your thinking and the way you do business. You’ve likely heard of agile working before, and may have taken steps to instigate agile practices into your company. But are you really agile, or just limping along using outdated work formats? The days of suffering under the 9 to 5 grind, employees chained to desks and stifled by processes, procedures, and unproductive habits are dying out. Instead, the professional world is waking to the fact that being physically [...]

How To Easily Use Agile Working For A Business Success2019-06-16T13:29:05+00:00

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